About our mental models models of the world break down in unusual circumstances and our need to be watchful
An update on how much attention is being paid to the principal risk to the NHS's digitisation programme.
About metaphors and how they affect what we think and do.
A potential approach to balancing the effects of the likely widespread implementation of US Electronic Health Record (EHR) systems in NHS hospitals
The need for a conversation about Adaptive Change in the NHS
Email and electronic documents are the main tools of management communication but they are computerisations of paper processes. Better tools are available.
A comparison of the internal comms practices of the NHS and digital organisations. To digitise successfully the NHS will need to change.