If you are struggling with (what feels like) a messy and intractable problem, it may help to take 10 minutes to read this absolutely excellent summary of the thinking around Complexity by Jurgen Appelo. For those involved with fixing the problems in Government IT, I'd say it is unmissably important. So ...er ...don't miss it... Complexity Thinking

There's more of Jurgen's non-Death by PowerPoint erudition on SlideShare. With thanks to information uber-Maven John McCubbin (and Richard House before him) for spotting this.